Biography

Peggy Fang Roe has served as Executive Vice President and Chief Customer Officer for Marriott International since 2023. Ms. Roe is responsible for developing and executing key aspects of Marriott’s global consumer strategy, bringing together brand, marketing, design, data, and loyalty to drive an integrated, end-to-end customer experience.  Ms. Roe is responsible for Marriott’s Global Customer Strategy, Data and AI, Global Brand and Marketing, The Marriott Bonvoy Loyalty Program and Global Design and Innovation. Ms. Roe joined Marriott International in 2003 and has served in several positions before being named Executive Vice President and Chief Customer Officer, including, Global Officer, Customer Experience, Loyalty & New Ventures, Chief Sales and Marketing Officer Asia Pacific, Global Operations, Global Brand Marketing and Brand Management. She is the Executive Sponsor of the Women’s Associate Resource Group at Marriott International and served as a board member of the Hong Kong chapter of the Asian University of Women in Bangladesh. Ms. Roe currently serves as the Board Chair for the Marriott – Alibaba joint venture.  Ms. Roe received an MBA from Harvard Business School and a B.A. in Organizational Behavior from the University of Michigan.